Return and Refund Policy

Effective Date: 02/06/2025
Last Updated: 02/06/2025

At HostNet Club, customer satisfaction and service transparency are our top priorities. This policy outlines the specific conditions under which refunds may be requested and processed. By purchasing any of our services, you agree to the terms described below.

1. General Refund Policy

Refunds are limited and available only under specific circumstances. Refund requests must be initiated within the allowed timeframe and meet all stated eligibility criteria.

All refund requests must be submitted by emailing support@hostnetclub.com or by opening a support ticket in the client area.

Refunds, when approved, will be issued to the original payment method and processed within 5–10 business days.

2. Refund Eligibility – Shared Hosting Only

Refunds are only available for Shared Hosting plans under the following strict conditions:

Criteria Condition
Service Type Shared Hosting (Managed Plans) only
Eligibility Window Within 7 calendar days of purchase
Promo Code Usage Must be purchased using a promotional code
Customer Type New customers only (first-time buyers)
Account Standing No policy violations or abuse
KYC Compliance Full KYC must be completed and approved

 

Note: If any of the above conditions are not met, the refund request will be rejected.

3. Non-Refundable Services

The following services are strictly non-refundable under any circumstances:

  • Domain name registration, renewal, or transfer (all TLDs)

  • VPS, cloud, or dedicated server hosting plans

  • Custom plans or special configurations

  • Add-ons, control panel licenses (e.g., cPanel, WHMCS), or IP addresses

  • SSL certificates (if issued)

  • Any service terminated due to TOS or AUP violations

  • Any service beyond 7 days from purchase

  • Services purchased without a valid promotional offer

  • Services purchased by existing or returning customers

4. Promotional Offers and Refunds

Refunds are applicable only if a valid promotional code was used during the purchase of a shared hosting plan by a new customer. If the plan was purchased without applying a promotion or by an existing customer, no refund will be processed under any condition.

5. No Refund for Service Misuse or Abuse

Refunds will not be granted if the service is suspended or terminated due to:

  • Spamming, phishing, or malware hosting

  • High resource usage or abusive activities

  • Incomplete or failed KYC verification

  • Violation of our Terms of Service or Acceptable Use Policy

6. Automatic Renewals and Refunds

All services are automatically renewed unless manually canceled via the client area. It is your responsibility to cancel unwanted services before the renewal date.

Refunds will not be issued for automatic renewals that were not canceled in time.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without contacting us first:

  • Your account will be immediately suspended

  • All associated services will be terminated

  • You will no longer be eligible for future services

8. How to Request a Refund

Refund requests must be submitted within 7 days of purchase by:

📧 Emailing: support@hostnetclub.com
🌐 Opening a support ticket: https://panel.hostnetclub.com

Please include:

  • Your invoice number

  • The domain or service name

  • The promotional code used

  • Your reason for the refund request

9. Policy Changes

HostNet Club reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our services implies acceptance of the updated policy.

10. Contact Us

For questions about this policy or to request assistance:

DEVESAM TECHNOLOGIES
📍 House No. 1008, Sector-1B, Near NSG Camp, Manesar, Gurugram, Haryana – 122051
📧 support@hostnetclub.com
📞 +91-8920074347